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Processors
Processors are configurable agent tasks that automatically analyze incoming tickets (signals) in Junto. When a new ticket arrives or is updated, enabled processors run against it to extract insights, classify content, and route tickets without manual intervention.
How Processors Work
When a new signal arrives or is updated, Junto checks whether each processor is enabled and executes it. Results are stored as structured metadata on the signal.
Processors run in a defined order and can be enabled or disabled independently per organization.
Available Processors
| Processor | Default | Description |
|---|---|---|
| Issue / Request Classifier | Enabled | Classifies tickets as an issue or a service request |
| Category & Tag Extractor | Enabled | Extracts technical categories and tags |
| Entity Extraction | Enabled | Identifies people, devices, applications, and vendors |
| Sentiment & Tone Analyzer | Enabled | Detects frustration, urgency, and emotional tone |
| AI Summarization | Enabled | Generates concise ticket summaries |
| Description Updater | Disabled | Rewrites ticket descriptions as new information arrives |
| Automation Potential | Enabled | Scores how automatable a ticket is |
| Ticket Type Classifier | Disabled | Maps tickets to ConnectWise type, subtype, and item |
| Triage Note | Disabled | Generates an agentic triage summary with suggested next steps |
| Dispatch Recommendations | Disabled | Recommends technicians for unassigned tickets, with optional inclusion in the triage note; does not assign tickets automatically |
| Catchall Ticket Router | Disabled | Routes tickets from catchall boards to the correct company |
| AI Resolution Summary | Disabled | Creates a structured resolution note when tickets are resolved or closed |
Configuration
All processors can be enabled or disabled through Junto settings. Some processors have additional configuration options — see each processor's page for details.