Slack Setup

Connect Slack so your team can chat with Junto's AI agent without leaving their messaging app. Technicians get the same AI-powered assistance available in the Junto web app, delivered natively in Slack threads.

What You Get

• Ask questions and get answers in Slack, powered by all your connected integrations.
• Approve or deny tool usage with inline buttons -- no need to switch apps.
• Streaming responses so you see the agent working in real time.
• Threaded conversations -- each thread is its own session.
• Suggested prompts to help technicians get started quickly when opening a new thread.
• Notifications -- receive Action Requests, triage summaries, and time entry nudges as direct messages.

Setup

1. In Junto, go to Settings > Integrations > Slack.
2. Click Connect Slack and authorize the Junto bot in your workspace.
3. Once connected, your workspace name appears on the settings page.

After connecting, your team can message the Junto bot directly or mention it in channels. Each Slack thread becomes its own conversation.

User Matching

Junto automatically matches each Slack user to their Junto account by email address. The user's Junto role and permissions apply to everything the agent does in that conversation. If no matching account is found, the bot does not respond.

Admins can review and manage user mappings from Settings > Integrations > Slack > Manage Users.

Notification Channels

With Slack connected, you can also configure notification channels to route alerts and updates to specific Slack channels. See Notification Channels for details.

Disconnecting

1. Go to Settings > Integrations > Slack.
2. Click Disconnect.

Troubleshooting

• Bot not responding -- Verify the integration is connected in Settings and that the user's email matches a Junto account.
• Connection fails -- Ensure you have workspace admin access to authorize the bot.
• Conversations feel out of context -- Start a new thread to begin a fresh session.