Billing & Support FAQ

Common questions about subscriptions, payments, and getting help with Junto.

Where do I manage billing?

Billing is under Settings > General > Billing. Only organization Owners can view and manage billing.

How does the subscription work?

Junto uses a per-seat subscription model. First-time subscribers receive a 14-day free trial with a payment method required upfront. You will not be charged until the trial ends.

Is the trial available more than once?

The 14-day trial is only for first-time subscribers. If you cancel and resubscribe later, checkout proceeds without a trial.

How do I update my payment method or view invoices?

Click Manage Billing to open the billing portal where you can update payment methods, review invoices, and make subscription changes.

What happens if my subscription is canceled?

You will be prompted to resubscribe when you visit the Billing section. Access to Junto features may be limited until an active subscription is restored.

What subscription statuses might I see?

• Active -- Current and fully operational.
• Trialing -- Within the 14-day trial period.
• Past Due -- A payment has failed. Update your payment method.
• Canceled -- The subscription has ended.
• Incomplete -- Initial payment setup is not yet complete.

Who can create or modify the subscription?

Only the organization Owner.

How is the seat count determined?

The seat count reflects the number of users in your organization at the time of checkout. Adjust the count through the billing portal as you add or remove users.