Description Updater

The Description Updater rewrites the ticket description as new messages and internal notes arrive, keeping it current with the latest information.

What It Does

When a signal is updated with new messages or notes, the processor automatically rewrites the description to incorporate all relevant details from the original description, recent messages, and internal notes.

The updated description is written in a clean, structured format — problem statement first, followed by troubleshooting steps and findings, with specific error messages preserved.

When to Use It

This processor is disabled by default because it modifies the ticket description directly. Enable it when ticket descriptions become stale quickly and technicians spend time reading through message threads to understand the current state. Particularly helpful for long-running tickets with many updates.

Details

• Runs on: Updated signals
• Default State: Disabled