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Integration Overview
Junto integrates with the tools MSPs rely on every day. Each integration gives the AI agent access to specific capabilities -- from reading ticket details and device telemetry to managing subscriptions and running remediation scripts.
Available Integrations
| Integration | Category | Description |
|---|---|---|
| ConnectWise PSA | PSA | Sync tickets, companies, contacts, and time entries |
| Autotask PSA | PSA | Sync tickets, companies, contacts, and time entries from Datto Autotask |
| HaloPSA | PSA | Sync tickets, clients, contacts, and notes across HaloPSA and HaloITSM |
| Datto RMM | RMM | Monitor devices, check performance metrics, and run remote automation |
| ConnectWise CPQ | Quoting | Create, view, and edit quotes in ConnectWise CPQ (Sell) |
| NinjaOne | RMM | Monitor devices, check alerts, query installed software, and run scripts remotely |
| ITGlue | Documentation | Import documentation into the knowledge base for semantic search during triage |
| Sophos Central | Security | Monitor endpoint health, review alerts, run Live Discover queries, and isolate devices |
| Bitdefender GravityZone | Security | Inspect endpoint protection, incidents, quarantine, policies, and monthly license usage; request approved scans and network isolation |
| Check Point Harmony Email | Email Security | Investigate email security events and quarantined messages, handle restore requests, and manage anti-phishing exceptions (beta) |
| Barracuda Email Gateway Defense | Email Security | Read customer account status, protected domains, inbound threat statistics, and Forensics entitlement |
| Pax8 | Licensing | Look up cloud subscriptions, check license counts, and manage seat quantities |
| ConnectWise RMM | RMM | Monitor devices, check performance metrics, review patches, and run automation scripts |
| Microsoft 365 | Productivity | User management, sign-in logs, and mailbox access |
| Google Workspace | Productivity | User, group, license, device, and email management across Google Workspace domains |
| Slack | Messaging | Chat with the agent directly from Slack, and let it search your public channels for context |
| Microsoft Teams | Messaging | Chat with the agent directly from Microsoft Teams |
| SentinelOne | Security | Monitor endpoints, investigate threats, manage isolation, and run Deep Visibility queries |
| Hudu | Documentation | Sync articles and files to the knowledge base, manage procedures, assets, passwords, and websites |
| OneNote | Documentation | Index OneNote notebooks into the knowledge base for documentation-powered triage |
| Auvik | Network Monitoring | View network devices, check performance metrics, review alerts, and explore network topology |
| usecure | Security Awareness | Track training progress, phishing simulations, breach monitoring, and policy compliance |
| Phin Security | Security Awareness | Review active campaigns, training completion, and simulated-phishing results for mapped clients (read-only, beta) |
| CIPP | M365 Management | Manage users, MFA, mailboxes, security alerts, devices, groups, and licenses across M365 tenants |
| UniFi | Network Management | View consoles, sites, devices, clients, network topology, and VLAN configurations |
| Cisco Meraki | Network Management | View devices, networks, clients, alerts, uplink health, and hardware inventory |
| Huntress | Security | Managed detection and response across EDR, ITDR, and SIEM -- query detections, escalations, agents, identities, and SIEM logs |
| Addigy | Apple MDM | Manage Apple devices, run remote commands, deploy profiles, and monitor alerts |
| PIA | RPA | Browse, trigger, and monitor robotic process automations |
| SmileBack | Customer Satisfaction | Query CSAT ratings, NPS scores, and satisfaction trends across clients |
| Syncro | PSA / RMM | Sync tickets and customers, post internal notes, and look up device, software, patch, and alert data |
| QuickBooks Online | Finance | Profit & Loss reports, Balance Sheets, transactions, and profitability analysis |
| Analytics 365 | Call Recording | Search Teams call history, view call details, and transcribe recordings on demand |
| ThreatLocker | Security | Review and action application approval requests, and look up computers and computer groups |
| ClickUp | Project Management | Look up projects and tasks, and index ClickUp Docs into the knowledge base |
| Slack for Clients | Messaging | Audit and administer your clients' Slack workspaces — roles, guests, 2FA status, channels, and external sharing |
| Mosyle | Apple MDM | Manage Apple devices per client tenant — inventory, device groups, remote lock, restart, and Lost Mode |
| TD Synnex StreamOne | Licensing | View cloud subscriptions and licenses, audit changes, and manage seat quantities with approval |
| Okta | Identity | Administer users, MFA, groups, application assignments, and sign-in logs per client Okta org |
| Bigleaf Networks | Network | Monitor SD-WAN sites, circuits, live circuit status, and risk findings (read-only, beta) |
| Backblaze | Backup | Manage Partner Groups, members, and Computer Backup records (Partner API, not B2 storage) |
| CloudAlly | Backup | Monitor and manage cloud-to-cloud backups for your clients |
| AFI.ai | Backup | Monitor and manage cloud backups for your clients |
| TimeZest | Scheduling | Let the agent schedule appointments with customers through TimeZest |
| Proofpoint Essentials | Security | Partner-wide email security inspection and per-customer user, domain, sender, and security administration |
| ScalePad | Asset Lifecycle | Check asset age, warranty status, replacement flags, and backup health for your clients |
| VirusTotal | Security | Add your own API key to raise threat-intelligence lookup limits for email analysis and investigations |
How Integrations Work
Each integration follows a common pattern:
- Connect -- Provide API credentials or complete an OAuth flow to establish the connection.
- Map companies -- Link your Junto companies to the corresponding entities in the external system (e.g., ConnectWise companies, NinjaOne organizations, Sophos tenants).
- Configure tools -- Review the tools the integration provides and set approval policies for each.
- Sync data -- Some integrations run automatic syncs to keep data current. Others query data on demand during triage.
Managing Integrations
Navigate to Settings > Integrations to see everything Junto connects to, grouped by how it's authorized. A stats row at the top summarizes how many integrations are available, connected, the tools unlocked, and the auto-approved percentage.
Integrations are organized into three scopes:
- Internal (your workspace) -- Connected once for your whole MSP: shared mailboxes (inbound and mass email) and chat (Slack, Microsoft Teams).
- Multi-tenant (spans every client) -- One connection covers all your clients, such as ConnectWise PSA and your RMMs. Filter chips (All, Connected, RMM, PSA, Documentation, Security, Network, Other) help you find them.
- Company-scoped (one per client) -- Authorized separately for each company, such as Microsoft 365, Google Workspace, and client Slack workspaces. These cards show a per-client progress bar (how many companies are connected) and a Manage button that opens a per-company status page.
Each integration shows its connection status — Connected, Not configured, Disconnected, Token expired, Error, or Status unknown — along with how many tools it has unlocked.
Only users with the Admin or Owner role can configure integrations.
Embedded Pods
Junto can embed directly into your existing tools so technicians never need to leave their workflow:
- ConnectWise Pod -- Embeds into ConnectWise PSA service tickets.
- Autotask Insight -- Embeds into Autotask tickets, with an optional Junto widget on the Autotask homepage.
- Nilear MTX Pod -- Embeds into Nilear MTX service tickets with automatic authentication.