Entity Extraction

The Entity Extraction processor identifies people, devices, software, and other entities mentioned in a ticket.

What It Does

The processor automatically identifies key details from ticket content:

• Persons -- Names and email addresses of people mentioned.
• Devices -- Hostnames, device types, and identifiers.
• Software -- Application names and versions.
• Vendors -- Third-party companies or services mentioned.
• Locations -- Offices, buildings, or physical locations.
• Credentials -- References to accounts or login identifiers (no actual passwords).

When to Use It

This processor is enabled by default. Extracted entities help the agent look up the correct device, contact, or documentation when triaging a ticket.

Details

• Runs on: New signals
• Default State: Enabled