Ticket Activity Analyzer

The Ticket Activity Analyzer reviews resolved tickets to understand how technician time was spent. It provides a breakdown of activities and highlights areas for operational improvement.

What It Does

After a ticket is resolved, this processor analyzes the ticket history and produces a summary of how time was distributed across the ticket lifecycle.

Where It Appears

Results feed into the Efficiency Dashboard and per-ticket detail views, giving service managers visibility into how time is distributed across tickets.

When to Use It

This processor is enabled by default. It is useful for:

• Understanding where technician time goes across your ticket volume
• Spotting operational patterns and inefficiencies at scale
• Benchmarking service delivery across the team

Details

• Runs on: Ticket status changes to resolved or closed
• Default State: Enabled