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Notification Channels ​

Notification channels let you route Junto notifications to specific Slack or Teams channels. When the AI agent sends an alert during a runbook, posts a status update, or shares a recommendation, notification channels control where those messages go.

Overview ​

Junto routes notifications by slot — a named type of notification. Each slot can be routed to one or more Slack or Teams channels. The available slots are:

  • Alerts -- Urgent, time-sensitive notifications such as incidents or critical findings.
  • Updates -- Progress reports, status changes, and recurring summaries.
  • Advisor -- Advisor recommendations and digests.
  • Runbook Approvals -- Approval requests when a runbook needs sign-off before it can continue. See Action Requests.
  • Ticket Health Alerts -- Real-time alerts when the Ticket Health monitor flags a high or critical finding.

For example, you might send Alerts to a #critical-incidents Slack channel, Ticket Health Alerts to #ticket-health, and Updates to a #junto-updates Teams channel.

Prerequisites ​

At least one messaging integration must be connected:

Configuring Notification Channels ​

  1. Go to Settings > Notifications.
  2. In the Channels section, click Add Channel. (The button is disabled until Slack or Microsoft Teams is connected.)
  3. Select the Slot (Alerts, Updates, Advisor, Runbook Approvals, or Ticket Health Alerts).
  4. Choose the provider (Slack or Teams).
  5. Select the destination channel from the dropdown.
  6. Save.

You can add multiple channels per slot. Notifications fan out to every active channel routed to that slot.

Using Notifications in Runbooks ​

When the agent executes a runbook, it can send messages to your configured notification channels. This is useful for:

  • Alerting the team when an incident is detected during automated remediation.
  • Posting progress updates during long-running procedures.
  • Notifying a channel when a runbook completes.

The agent can also send direct messages to specific team members by name.

TIP

Notification channels are for internal MSP team communication only. They are not used to contact end customers.

Managing Channels ​

From the Channels section under Settings > Notifications, the channels table shows each route's Slot, Provider, Destination, Used by (which features consume that slot), and Active status. From here you can:

  • See at a glance which features are wired to each channel.
  • Toggle a channel Active or inactive to pause delivery without deleting it.
  • Delete channels you no longer need.

Troubleshooting ​

  • No channels available in dropdown -- Ensure Slack or Teams is connected in Settings > Notifications under Providers first.
  • Notifications not arriving -- Verify the channel is set to Active and that the destination channel still exists in Slack or Teams.
  • A feature isn't posting to a channel -- Confirm a channel is routed to that feature's slot (e.g., Ticket Health Alerts for Ticket Health, Runbook Approvals for runbook sign-offs) and is set to Active.