ROI Dashboard

The ROI Dashboard shows what Junto is giving back to your team — the hours and labor value returned by the work it does on your desk — next to your Junto subscription cost, so you can see your return at a glance. Below that, a Desk performance view tracks technician productivity trends.

Access

The ROI Dashboard is available to users with the Manager role or above. Everyone else sees an "Access restricted" message.

Building Your First Report

For the first 30 days after Junto starts working your desk, the dashboard shows a Building your first ROI report state instead of numbers. Junto logs every action it takes during this period, and your first full month of ROI unlocks on day 30. A progress ring counts the days collected so far.

Return on Investment

The top of the page shows your return over the last 30 days (a rolling window that advances daily — there's no date picker to set).

Activity Breakdown

A table lists each type of work Junto did and the time it saved:

Column	Meaning
Activity	The type of work Junto performed
Volume	How many times Junto did it (last 30 days)
Min ea.	Minutes saved each time — an assumption you can edit
Hours	Volume × minutes ÷ 60
Value	Hours × your loaded technician rate

The activities tracked:

Activity	What it counts
Tickets auto-closed	Noise / spam closed in the PSA
Tickets reassigned	Routed to the right company / board
Tickets classified	Priority, type & subtype set
Tickets triaged	Triage note posted
Resolution notes drafted	Resolution draft prepared for the tech
Tickets summarized	Summary kept current on the ticket
Resolved in Junto	Actions run in your systems without a context switch
Runbooks executed	Completed runbook runs
Explore sessions	Working sessions with the Junto agent
Open ticket monitor	Days the monitor surfaced findings

A Total row sums the hours and value across all activities.

Tune the assumptions

The Min ea. value in each row and the loaded technician rate (default $50/hr) are editable. Adjust them to match your team, and every row and total recalculates instantly. These are live "what-if" estimates — changes aren't saved and reset when you reload the page.

Your Return

A summary card beside the table turns the totals into a bottom line:

• You got back -- Total labor value returned, with the equivalent hours and full-time-employee (FTE) months.
• You paid -- Your most recent monthly Junto subscription cost.
• Net savings -- Value returned minus what you paid.
• Return -- Your return as a multiple (e.g. 8x means Junto returned eight times its cost).

A bar shows the proportion of Cost to Value returned. If billing isn't set up yet or you're in a free trial, the cost-based figures show a dash (—).

Desk Performance

Below ROI, the Desk performance section tracks technician productivity for the previous completed month (labeled "Showing data for {Month Year}"). Each card shows a percentage change compared to the same month last year.

• Tickets per Tech -- Tickets with logged time per active technician for the month.
• Avg Time per Ticket -- Average actual hours logged per ticket with time entries for the month.
• Tech Output -- Total billable hours per technician for the month (average hours per ticket × tickets per tech).

Forecast

A Forecast chart plots two years of history (excluding the current month) with forward-looking projections for the three metrics above:

• Solid lines -- Historical data.
• Dashed lines -- Projected values.
• A Latest data reference line marks where history ends and projections begin.
• Hover any point for exact values.

Using the Dashboard

The ROI Dashboard helps answer questions like:

• How much time and money is Junto giving back this month?
• What's our return relative to what we pay?
• Are we handling more tickets per technician over time?
• Is average resolution time trending up or down?

Use these insights alongside the Intelligence page to connect productivity trends with recurring issue patterns.