Integrations FAQ

Common questions about connecting and managing third-party integrations in Junto.

Which integrations does Junto support?

• ConnectWise PSA -- Sync tickets, companies, contacts, and time entries.
• NinjaOne -- Device telemetry, software inventory, and script execution.
• ITGlue -- Documentation sync for AI-powered knowledge base lookups.
• Sophos Central -- Endpoint security monitoring, alerts, and threat response.
• Pax8 -- Cloud subscription and license management.
• Microsoft 365 -- User management, sign-in logs, and mailbox access.

For setup guides, see the Integration Setup section.

Where do I configure integrations?

Navigate to Settings > Integrations to see all available integrations, their status, and tool coverage.

Who can manage integrations?

Only users with the Admin or Owner role.

What connection statuses might I see?

• Connected -- Active and functioning.
• Disconnected -- Previously connected but currently inactive.
• Token expired -- Authentication token needs refresh.
• Error -- A problem that requires attention.
• Not configured -- Not yet set up.

What happens if an integration disconnects?

Associated tools become unavailable to the AI agent. Reconnect by updating credentials on the integration's settings page.

How do I check sync status?

Each connected integration shows its last sync timestamp on the Integrations overview page. ConnectWise runs automatic incremental syncs and supports manual full syncs.

Can I connect multiple instances of the same integration?

Some integrations like ConnectWise operate at the organization level with a single configuration. Company-scoped integrations (NinjaOne, Sophos) can be authorized per customer company.

How do I troubleshoot a failing integration?

Check the status on the Integrations page. If "Error" or "Token expired," open the settings and verify credentials. Most integrations offer a "Test Connection" feature.