Slack & Teams Setup

Connect Slack or Microsoft Teams so your team can chat with Junto's AI agent without leaving their messaging app. Technicians get the same AI-powered assistance available in the Junto web app, delivered natively in Slack threads or Teams conversations.

What You Get

• Ask questions and get answers in Slack or Teams, powered by all your connected integrations.
• Approve or deny tool usage with inline buttons -- no need to switch apps.
• Streaming responses so you see the agent working in real time.
• Threaded conversations -- each thread is its own session.

Setting Up Slack

1. In Junto, go to Settings > Integrations > Slack.
2. Click Connect Slack and authorize the Junto bot in your workspace.
3. Once connected, your workspace name appears on the settings page.

After connecting, your team can message the Junto bot directly or in channels. Each Slack thread becomes its own conversation.

Setting Up Microsoft Teams

1. In Junto, go to Settings > Integrations > Teams.
2. Click Connect Teams and complete the admin consent flow.
3. Once connected, your tenant name appears on the settings page.

After connecting, your team can chat with the Junto bot in 1:1 or group conversations.

How Users Are Matched

Junto matches each Slack or Teams user to their Junto account by email address. The user's Junto role and permissions apply to everything the agent does in that conversation. If no matching account is found, the bot does not respond.

Disconnecting

1. Go to Settings > Integrations > Slack (or Teams).
2. Click Disconnect.

Troubleshooting

• Bot not responding -- Verify the integration is connected in Settings and that the user's email matches a Junto account.
• Connection fails -- For Teams, ensure you have admin consent permissions. For Slack, ensure you have workspace admin access.
• Conversations feel out of context -- Start a new thread (Slack) or a new message (Teams) to begin a fresh session.