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Integration Overview
Junto integrates with the tools MSPs rely on every day. Each integration gives the AI agent access to specific capabilities -- from reading ticket details and device telemetry to managing subscriptions and running remediation scripts.
Available Integrations
| Integration | Category | Description |
|---|---|---|
| ConnectWise PSA | PSA | Sync tickets, companies, contacts, and time entries |
| NinjaOne | RMM | Monitor devices, check alerts, query installed software, and run scripts remotely |
| ITGlue | Documentation | Import documentation into the knowledge base for AI-powered lookups during triage |
| Sophos Central | Security | Monitor endpoint health, review alerts, run Live Discover queries, and isolate devices |
| Pax8 | Licensing | Look up cloud subscriptions, check license counts, and manage seat quantities |
| Microsoft 365 | Productivity | User management, sign-in logs, and mailbox access |
How Integrations Work
Each integration follows a common pattern:
- Connect -- Provide API credentials or complete an OAuth flow to establish the connection.
- Map companies -- Link your Junto companies to the corresponding entities in the external system (e.g., ConnectWise companies, NinjaOne organizations, Sophos tenants).
- Configure tools -- Review the tools the integration provides and set approval policies for each.
- Sync data -- Some integrations run automatic syncs to keep data current. Others query data on demand during triage.
Managing Integrations
Navigate to Settings > Integrations to see all available integrations, their connection status, and tool coverage. Each integration shows:
- Connection status -- Connected, Disconnected, Token expired, Error, or Not configured.
- Tool coverage -- How many tools are enabled out of the total available.
- Approval mix -- The distribution of approval policies across the integration's tools.
Only users with the Admin or Owner role can configure integrations.
ConnectWise Pod
In addition to the standard ConnectWise PSA integration, Junto offers a ConnectWise Pod that embeds directly into ConnectWise service tickets, giving technicians access to Junto's AI without leaving their PSA.